Alfred Lim, CEO of Webserver.com.my
What unique selling points do you offer?
We are the pioneer of web hosting company in Malaysia since 1989 that specializes in the complex managed hosting services such as database hosting and mission critical application hosting. Our experiences give us the confidence to provide a greater reliability and consistent uptime of hosting. We use only high quality appliances and our servers are all imported directly from Intel. We also provide our own data center for greater uptime and bandwidth allocation.
Describe the services you offer?
Our best selling hosting packages are the shared Value Hosting and Budget Hosting plan which gives clients an affordable privilege of mission critical hosting experience regardless of the type of business. We also provide application hosting, email hosting, server co-location and dedicated server hosting.
Describe your target market?
Mid to large size enterprises who are looking for a reliable and consistent uptime of web hosting or mission critical hosting. We also prioritize clients seeking for an offshore hosting.
How is your company planning for the future?
We help our clients worldwide to grow their hosting businesses through the delivery of innovative products and superior service platform as we continue to upgrade our technology from time to time to become the best choice of hosting provider and expand our offshore service to larger continents in future.
What benefits can you offer your customers?
We assure our clients to receive a brand new experience of reliable hosting and last-mile application support.
How do you support your customers?
We provide a 24/7 manned support through various medium of communication that include web live chat, instant messaging program such as MSN, Email, phone calls and Facebook too. Our standard support response time is one hour during working hours and 4 hours during non-working ours. We also provide a last-mile application support where we go all the way to help our clients who are not familiar with the technical aspect of hosting to solve their scripting or installation problems.