Since a week ago, thePCHARBOR.com was plagued with limited server resource issues. Our visitors have been experiencing frequent error messages displayed on their web browsers such as “database error, error establishing a database connection” or “http 500 internal server error, the website cannot display the page”.
We have identified the cause of the problem to a recent policy change by our web host, who implemented CPU, memory and data entry process capping on every website hosted on their servers. Well, we were told that the changes are suppose to improve the server performance but for several days in a row it did nothing more than causing hardship to our visitors and drove away plenty of unaccounted traffic. As a result, our domain suffered a sudden increase of bounce visits.
We leave no room for compromise in our strict standards of customer service, including overall visitor experience at our domain. Because of this we have come to conclusion that we need to move on before our web traffic drops to miserable levels.
As you are reading this, we have already migrated our web-store and techblog to another server and so far we are happy with the new hardware performance and services provided by Acme Commerce Sdn Bhd, the company behind Webserver.com.my.
Thanks Prem and the rest of you in the technical support department at Webserver.com.my, for your kind assistance in helping us with this migration.